2019/02/02

written communication

Thank you for visiting the Universe Club Staff Blog.
I am Yui Shiina, a newcomer from Osaka.

After a few days, it will be the first day of spring.
It will be spring on the calendar.
However, influenza, which is synonymous with winter, is prevalent in the world.
If you don't let your guard down if you don't have a high fever, you may have the flu, so please be careful.

Well, it's been two months since I started this job.
We may answer your phone calls, but the most common contact is via e-mail or SNS to our members.

 

How can you capture the feelings and intentions of members through writing?
Would you like to tell us about your intentions?
……It is obvious, but it is also a part that feels difficult.

Aren't you being rude?
Can you express your feelings in this way?
Aren't you mistaking?
Won't it be received uncomfortably?etc……

Basically, communication is only with punctuation marks and sentences.
I don't understand your facial expressions or your tone of voice.
That's why there are so many things to worry about and things to keep in mind.
Since the letter is not handwritten, even a slight difference in the way you say it can give a different impression to the person who receives it.

However, unlike me who is doing my best, there are some members who add a word of concern to the other party.
You're a wonderful person... and I feel warm.

There are things that can be conveyed only by writing like that.
Is it difficult to convey, but is it also a fun part?

 

However, LINE seems to be used frequently as an everyday communication tool.
This allows for a somewhat more frank conversation than e-mail, and is also easier.
There are also stamps, so you can express your feelings in various ways.

Personality diagnosis seen from stamps!I saw it for a while.
As expected, I wondered what kind of diagnosis it was, but I was able to get a sense of what the person likes by looking at what kind of stamps they usually use, and it was fun.

Do members often use LINE to communicate with people they are dating?
At that time, do you have a conversation while mixing stamps?

I think that many young women especially use stamps on a daily basis.
Even members who don't usually use stamps may be able to feel closer to the other person if they try to use the stamps.

 

Universe Club Osaka Branch
Yui Shiina

Author of this article

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