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HOW TO UNIVERSE CHAT
What's UNIVERSE CHAT?
How to use UNIVERSE CHATWhat's Universe CHAT?
What is Universe CHAT?
UNIVERSE CHAT has been reborn as an even more convenient and smooth AI chat. It is a communication tool that allows you to ask questions or get advice at any time, just as if you were having a real conversation. By adding AI (artificial intelligence) to the existing chat function, your questions will be answered in real time.
What you can do with AI chat
- ・Questions about the service
- ・How to use the member site
- ・Answers to frequently asked questions (FAQ)
Universe CHAT merit
Advantages of Universe CHAT
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MERIT 01 Immediate resolution 24 hours a day
There's no need to wait for a representative to respond.
AI will answer your questions instantly 24 hours a day, 365 days a year.
You can get all your questions answered on the spot, from checking the service details to how to use the member site and frequently asked questions. -
MERIT 02 Feel free to consult without worrying about others
Chatting is safe even when you're on the train, out and about, or in other places where you're concerned about others seeing you.
Since you don't have to speak out loud like you would on the phone, you can feel free to ask questions about things you want to discuss privately without worrying about being seen by others.
You can use it at a time and place that is convenient for you, without any stress. -
MERIT 03 Linked with FAQs
If you'd like to ask questions after researching them yourself, don't worry. The AI chat is available on the Universe Club official website.[JP ONLY] FAQ"We are collaborating with
The AI automatically identifies the question and instantly displays the most appropriate answer. Not only can you smoothly solve the problem yourself, but if you want more detailed information, you can continue asking the AI questions via chat.
How to start a CHAT
how to start a chat
-
click chat button
Click the chat button
Click the black "AI Chat" button on the left side of the site to start chatting immediately.
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Input of e-mail address (any)
Enter your email address
You can use AI chat without entering an email address.
If you enter your email address, your chat history will be linked, allowing us to respond more smoothly if you contact us again at a later date.
If you need more detailed support, please enter this information as it will help our staff understand the circumstances so far.
Click on the ellipsis after asking a question
Click Send Email
Enter your email address
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Ask your questions to AI!
Write the content of your inquiry
Now, you're ready.
We are happy to answer any questions you may have, including questions about the service, how to use the system, and even minor concerns.
AI will answer your questions instantly and courteously.
Feel free to start chatting with us, just like you would with a personal concierge.
Chat notes
Points to note
In the following cases, we will block from the email address and IP address.
Even if you wish to join us, we may refuse to do so.
Please understand that even if it is determined that the person is the same person, the same action will be taken.
- When the use of chat for mischief significantly interferes with other inquiries.
- If you verbally abuse the operator in the chat.
