While the new graduate staff started introducing themselves on the blog,
I am Shiteratsuji, who is probably the furthest away from the word new graduate.

Thank you all for everything!

 

I joined an IT-related company as a new graduate.
Originally, it wouldn't have been strange to become a programmer.
But one day during my training, when I came to work, the president at the time said,
I got an email saying, ``I didn't get a reply to my email, so I fired you yesterday,'' huh?am i firedEven though it was an email after leaving work?That's what I'm talking about.
The department manager who was my direct superior wasn't informed either, huh?What is it?I still remember the conversation.

I don't care about that kind of talk.

 

Well, the theme I'm currently assigned is
“Expansion of concierge service”

We are thinking of ways to better serve our members, and as part of that, we have completed a counseling form by listening to the voices of actual male members.

 

Create a trial form to record information received from members and actually use the form to create a system so that all staff can hear stories from members at the same level. I will.

 

Therefore, we decided to provide a concierge service with the cooperation of male members.

Usually, the main style is to receive a request from a member and ask the staff,

This time"Tell me about it! 』And I sent it to more than 800 Black members (excluding those with extremely bad evaluations and those who did not send e-mail magazines).

Postscript: As a result of pointing out and confirming, it turned out that it could not be sent to some people from the distribution system.There is a possibility that it has not been delivered to those who have not received a bad evaluation or NG to send the mail magazine.

 

worldlyThe average open rate of email magazines is around 15-20%,
Click rate is about 2-3%It is said that

Even so, this time the hurdle is higher than the click rate, so I would really appreciate it if you could cooperate with about 5 members...!As I thought, the opening rate exceeded 80%, andWe are delighted to receive responses from more than 50 members.It was.

 

There were some members who couldn't talk because they couldn't adjust the schedule well, or because they were a little different from what the members thought, but at this point, we were able to make a promise to 40 members.

 

Huh, maybe I'm popular, right?

 

You know, I want to misunderstand,
Rather than worrying about me, everyoneTo make Universe Club even better!I was told that they were cooperating with me, and I felt refreshed.

From May 5th to May 16st, we will talk with 5% of people online and face-to-face for about half a month. We think.

 

Was there any other staff who could meet so many members across the country in such a short time?No, I'm sure not.Thank you.

Members have different stories.

・If you do it like this, it will be better
・This is no good, that is no good
・I want more like this
・ No, I am very satisfied with the current situation
・The status of your relationship with the woman who supports you
・Past troubles
・ What you want from the staff of the branch in charge in the future, and the sense of distance with the current staff
・Future stories that members want in the future

etc,
I can only thank you for answering my questions so kindly that one hour is not enough.

 

inside thatReally 100% said about class setting.

 

Crazy, huh?Or who decides?Or what is the standard?And,
It's already been 10 years since I joined the company, but that's right.It's been said for the last 10 years, so until now"Intuition! 』I used to say that, but that doesn't work anymore.

 

This is, well, I'm not honest in the department that decides the standards, but that's it. (escape)

 

Shall I report it to the department in charge?Shall we share it?I told everyone.

 

world? (internal communication)

 

I think my class settings are pretty reasonable.

 

Sometimes it started with a slightly awkward atmosphere.

There are members who started from trouble reports, so it's time to talk about it!It wasn't that I was angry, but there were many cases where the club was too involved in the troubles after the introduction.

 

There are so many things to think about, so many challenges,
picture?What are you going to do, Teratsuji?That's what it was.

 

To be honest, I don't have much power or the right to say anything, right now.
I'm a regular employee who can only whisper from below, so I can't solve it immediately, and I'm just frustrated.

 

Still, I have no choice but to think about what I can do.
It's free just to say it.
Also, I can listen to the members' stories and complaints, so if you have any requests, please contact me.

I'm a popular person, so my schedule tends to fill up, but I'm sorry
(It's a lie. As of today, it's been completely empty since mid-June.)

 

Thank you to all the members who have exceeded expectations for your cooperation this time!
I will take your opinion seriously (Teratsuji, who has no power!)

 

I am looking forward to speaking with the members who have scheduled appointments until the beginning of June.

 

And there was one thing I thought through this experience.

 

…It would be nice if there was a department like a dedicated counter for Black members.

…Convene staff who can respond well and form a team,
that?can i get in thereI'm worried about it, but if I put it in, it's on the premise.

The staff who can deal with Black members are only the staff in that department.
If you want to deal with Black members, you have to hone your skills and pass the exam that is held once a year.
Of course, there are allowances, and there are rewards.
Staff who are not ashamed to be called a concierge with free ideas that are not bound by rules.
Isn't it good?

 

The more I talk to the members, the more I feel strongly about it, but it's just saying it's free.

 

Ladies and gentlemen, thank you for always using Universe Club.
It was Teratsuji!