Thank you for all your continued patronage.This is Kida, the representative of Universe Group.
There is a change in the support system for black class members.
Change date
Date offers received after 2021/6/1 (Tuesday) will be transferred sequentially
Target
Male member of Universe Club Black Class
Changes
Adjustment of date setting, various consultations
All the contact points were the field sales department,
Customer Success Department to coordinate date settings
For various consultations other than setting adjustment, please contact the Field Sales Department.
I will be in charge of it.
From June, Black Class members will have two points of contact: the customer success team and the dedicated individual (within the field sales team).
Reason for change
FS (field sales) staff were often away from their seats during enrollment interviews, and the black class men's date setting work (replying emails) tended to be delayed.
Therefore, I decided that it would be smoother for the customer success department to handle the adjustment of the date setting offer and simple date adjustment.
Also, due to this change, the field sales department staff, who have more time to spare, will be able to contact male members with a more personal response.
In charge of field sales department
For male members of the black class, we will decide the staff in charge within the field sales team.
For example, if male member A has a staff named "Sato" in charge,
sato@universe-club.jpWe will contact Mr. A from this personal address, and the exchange will be one-on-one.
sato@universe-club.jpWe will contact Mr. A from this personal address, and the exchange will be one-on-one.
Sato is unable to reply to emails on his days off, but since it will be a one-on-one exchange, we expect that communication will be possible with a deep understanding of the needs of members.
* It may take some time until the person in charge is officially decided.
We apologize for the many changes in operations.
Please let us know your opinions on organizational changes and operations.
Community in Universe SupportI would appreciate it if you could join the discussion at
Universe Club
Satoshi Kida
President Kida
Thank you for your hard work in various brain exercises.
For me, it doesn't matter if it's FS or Customer Success for a given offer.It would be great if someone who notices it quickly does it.Also, if the person in charge comes along and makes a proposal, I will take it on a good proposal, and if I don't care, I will pass it on, so this is also fine.However, when you are thinking about which child to offer, it is convenient if you can ask the person in charge of interviewing and writing comments so that you can ask them.Of course, I will ask questions when I have time.I don't really know how much I can speak out, or how bad it is.
sat1
thank you for your comment.
So that you can ask questions to the person in charge of interviewing and writing comments,
That's certainly true. .
No matter how much I ask a person in charge who hasn't met, I can't get enough of it.
Recently, when I think about overall efficiency and flow, I lose track of what is normal.
I will think about a system where I can ask the person in charge who interviewed me without hesitation.
Thank you for your wonderful comments.The staff and I are encouraged and grateful.
In my case, I was able to get acquainted with public relations staff, salon staff, and registered branch staff through my activities. It seems that has been decided ... (;´･ω･)
Mr. H, a salon staff at the former Yhama branch, said, "This woman is recommended! ! If someone says the same thing to me, I will gladly make an offer, but I feel that even if other people say the same thing, they'll just say, 'Oh,' so in the end, I think it's a human relationship. However, even if you are fine with that, if you think about it as an operation, it may be inefficient.
On top of that, if I dare to say, human relationships change when the other person changes, so can you recommend it based on your understanding of men's preferences?I wonder if the high precision of men's preferences leads to customer satisfaction?I think.
I'm sorry that I felt like I was retiring because I found someone serious, even though I said that (o*._.)o
Fierce Daddy Active Gentleman
Thank you for your comment
After all, it's human relationships, yes.
It doesn't matter what you say, but who said it. .
The high accuracy of men's tastes is customer satisfaction, and we will keep it in mind.
Thank you for your help.There was a change in the black class setting department, and I read the explanation. I joined in 2014 and upgraded to black in February this year, but there is no change or explanation from the platinum age in terms of services and benefits.When I inquired once, it was explained that it was written on the web.What do you recommend women and people in charge?Since I've been with you for a long time, I've managed to make use of it on my own, but since I was invited to upgrade, I'd like you to improve your satisfaction.Otherwise, it will end up with nothing inside, which is common in this industry.
Mr. Kannai
Thank you for your comment
Thank you very much for using us since 2014.
I was able to confirm the interaction between Mr. Kannai and the staff.
As you said, the person in charge did not contact me.I am very sorry.
One of the reasons for this is that the location of the staff's responsibility is ambiguous.
If there is only one person in charge, that person will take responsibility.
We are aiming for a system where if you do not do it, your boss will support you.
Hasn't grown since 2014, sorry
Mr. Kida
I understand that the system has changed.
However, as of now, I have not been contacted as if such feedback or the person in charge has been decided.
From here, will you ask me who is in charge of me?
As an aside, I would like to say that the number and quality of female members in Kyoto and Kobe have declined significantly.
I don't think you're sitting around, but as someone who lives in the Kansai region, I'm really disappointed.
聡様
Thank you for your comment
Sorry for the delay in responding.
We have found that assigning responsibility to an individual has various fundamental effects on the system, and we are working on refurbishing that.
just a moment please.
The quality and quantity of female members in Kyoto and Kobe are declining.very sorry.
I haven't looked into the specific numbers for the area, but overall, the number of women joining has been on a downward trend since 2020.
Due to the club's policy of raising the level of recruitment year by year, this decreased due to the increase in the number of people who were not hired.
Also, in the midst of the corona wreck, we are restricting interviews, and the number of admissions is falling.
As soon as the emergency declaration is lifted, I would like to lift the restrictions on interviews and restore the quality and quantity of women.