The other day, when I was talking to the staff, this topic came up.

The coordinator's meeting agenda is all about wanting the system to do this or that.
When.

Well, I thought about it quietly, but when I think about it, I thought that was the case.
When I think about it, I'm disqualified from business when I say it...
Nowadays, we use the cool title of “coordinator job,” but when I joined the company, it was a job called “sales clerical work.”
Well, it may depend on the category of the recruitment media.

Our coordinator position is the only department that directly contacts male and female members on a daily basis.
So, although it should be called the sales department, we rely on the advertising department to attract customers.
There is no such thing as jumping in on your own and breaking new ground.
Rather, I think that the advertising department is doing the development of affiliates.

So, even though I am serving customers, I am passive, especially in Tokyo, where there is a shortage of staff for customers and work, and work keeps coming.
Is that why you became a lord?

Thinking about it now, I don't think there was any talk about what should be done to increase sales, that is, to increase customer satisfaction, what was good and what was bad. , I thought.

In order to prevent such troubles and mistakes, for example, if you click this, you can leave it!It was all about things like wanting the system to do this, such as giving an alert.

Certainly, systematic measures to prevent troubles and mistakes are necessary, and it is natural to maintain them.

However, it was too obvious, and from the service point of view, we were not even at the starting line.

It is natural not to make a mistake.It's the first time I've been able to do it normally, and it's plus minus zero.

Young pepe bonbons and young girls who haven't worked in society for many years are looking down on people who usually can't get involved on their own.
What a company.

I am shocked, but it is the responsibility of our long-established staff that we have been educated like that.

Within a few months of joining this company, you may become a chief (branch manager).
In addition, people with a short company history jump over the senior staff and are promoted to managerial positions.
It's a venture, and I think it's a very good system because it's meritocracy.
I think that it is difficult for ordinary large companies to do so, so I think it is wonderful that everyone has a chance.
After all, no educational background or work experience is required (professionals are separate), motivated people are welcome!company.

The goal is to go up in the company that you shouldn't wear it wrong!Shouldn't it be
Of course, I think that's one of the goals.

However, originally, employees should be evaluated for their work skills and personal growth, and there should be promotions and pay raises accordingly, but it seems that something has gone wrong somewhere.
I feel such a sense of crisis.

In 2011, eight years have passed since Kida started Universe Club by himself.
It has grown rapidly to a company with 14 employees and 100 branches nationwide.

Men and women who join us often say, "Because it's a nationwide scale" and "Because it's a major company and it seems to be safe."
There is a production staff who creates a website that is not suspicious, and there is a call center staff who kindly and politely guides you.
There was a general affairs and accounting staff who listened to various unreasonable things and made money to support me until now.
There was a staff at the time of establishment, including the president who managed to expand nationwide, which was said to be impossible.
After that, it's because it's been helped by fashion and things like that.

We jumped on it and abandoned the spirit of service early on.
When you find out that you're in a good mood, your customers will leave in an instant.

I'm embarrassed to turn it into a parable at a bar, but I definitely want to drink today!Don't you ever become an izakaya refugee on a Friday night?
At that time, if the store clerk responds like "We are full, please don't hesitate", I don't think I'll go next time, no matter how delicious the restaurant is.
On the other hand, even if the appearance of the restaurant doesn't look very good, just saying "I'm really sorry, I'd love to see you next time."

I'm afraid that I can't do such a natural thing, but from the other staff's point of view, I'm doing my best and I can do a great job. You may be thinking.

If it's a really delicious restaurant, no matter how bad the attitude of the owner or staff is, no matter how cold or dirty the restaurant is, I think there are people who would want to go there.
It would be nice if there was something that would make you feel that way, but that is far from what we are capable of.

We are very kind to all the members who have been with us for a long time and those who have recently joined us through referrals and word of mouth.
I'm sure it's because it's a bit of an underground image as a dating club. (Of course, nothing illegal.)

I was able to grow to this point with the support of kind people, so I have to return the favor.

What this company lacks is a spirit of service.
The president is aiming for the service of Zappos.
In order to get closer to that, I thought that I had to learn what a service is.

Since I am from the Showa era, I would first think of the old Spartan method of threatening with a bamboo sword and twirling it around so that my body remembers it. I have to think of a way to get it.
I'd like to do a 10 laps of the schoolyard training by wearing a three-line jersey and canvas and jumping rabbits, but I'm going to break my bones and hyperventilate soon, so I'll keep it in my imagination.

It's no exaggeration to say that the options are endless with so many clubs and apps these days.
Something that is as good as a long-established senior club or a cutting-edge app.
In 2019, it's a bit late, but I'm going back to basics and learning about service.

Sorry for the rambling long sentences.

Cherry blossoms in Ueno Park on 3/15.

Universe Tokyo Main Store
Kaoru Kitamura