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  • I was able to meet a wonderful woman who set me up for the first time the other day.

    Then from Universe...

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Question date: 2024/04/16 14:38

I was able to meet a wonderful woman who set me up for the first time the other day.

After that, I received a survey email from Universe.
There is a staff evaluation, but all communication is done via email, and multiple staff members are involved.
Are both men and women stars? I understand that the evaluation changes depending on the accumulation of information, but how should I judge the evaluation of the staff?
If it's not particularly good or bad, is it okay to give it 3 stars?

  • gender male
  • Age: Unanswered
  • Member: Universe male member
  • Member ID: 00938
  • Who should answer: Anyone

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question answerAnswers: 4

Male member

Taro

★3 is fine. If there were no pluses or minuses, that would be logically correct. However, if you actually ask a question like this, the mode will be slightly above the average. On a 5-point scale, it would be second from the top, and on a 10-point scale, it would be around 7-8. I feel like there's truth in whether I choose 7 or 8, and I draw the line between NPS and things like that (lol).

In the first place, the system of asking all customers to rate the staff is creepy. I'd understand if it was a service that tested the staff's tact, but it's written in a manual, so it's hard to actually ask. Would you give it a high rating if it was done according to the manual? Or should I give a high rating to someone who adds emoticons in a friendly manner?

In the past, I had made a bit of a complaint, and to be more specific, I realized on the day of the date that the woman who had offered me a relationship had changed her type of relationship. In a direction like C→B. On the way to the meeting place, I looked at her profile page and noticed that she had changed, and although I don't think she's a bad girl at all, I was like, "Huh?" When I sent her a message like, ``Your relationship type has changed,'' I received a long, logical message saying, ``A woman can change her relationship type at any time,'' and ``It's written in the notes.'' , and finally, "Thank you for your understanding."

It's not like I'm being stingy with women. It's normal for someone you met before you to change your relationship type because something bothers you. But when you realize that the name has been changed right before you meet on a date, you think, ``Huh?'' I actually just said to the staff, "Please tell me quickly," but the staff were already wearing full armor and holding up shields for complete protection. I thought that I was being treated as a completely dangerous potential complainer, so I said, ``In this case, I think it would be better to contact the male members as soon as the change is made,'' in a more constructive way. Thank you” came the reply. Ah, I can't see this kid at all.

What is the evaluation in this case? Is it the highest rating because it suppressed complaints? Ignoring the situation where the customers seem to have restrained themselves and put it under control. I wonder if we can continue to do this kind of evaluation to develop staff who understand the customer's feelings.

Company F, an online cosmetics retailer, also sells in physical stores, and the company president watches surveillance camera footage and calls the store and reprimands the staff if customer service is poor. The service industry is extremely difficult, and there are parts of it that say, ``The essence lies in things that cannot be described in a manual.'' I think that's why the president is constantly watching on-site footage.

One of the respondents' guidelines said that it's okay to say bad things about the company, but praise the staff, which I thought was a great statement from the company president. When I look at the staff I work with, such as the questionnaire evaluation and tipping system, I feel that the direction of the system may be slightly different, so I decided to write about it. I apologize for being so disrespectful.

Taro Kida (93 years old, Mozart of Naniwa)

  • Answer date: 2024/04/17 03:41
Male member

Joe Rubicon

column article

Since you're a boy, you should use your brain.
If only I had some brains left.

  • Answer date: 2024/04/16 15:12
Male member

Seattle

column article

There are some people who change their relationship type on the day of the date.

Staff: It's fine if you cancel the date, but as a club we would be happy if you could meet at least once, but if you say so, then we'll meet.

  • Answer date: 2024/04/17 06:37
Male member

system engineer member

There is no particular guideline that says you have to do this in order to receive feedback, so I think there is no problem with inputting it at your own discretion.
I think I've seen a response from a staff member before that when evaluating staff, the written content is more important than the numerical value.

If there is a description like a complaint, some improvement measures may be implemented internally, and if there is no particular description, it will be assumed that there was no problem and the matter will be processed.

  • Answer date: 2024/04/16 17:01